Privacy Policy
Effective Date: June 25, 2026
Scale for Technology Solutions & Automation (“Scale”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use our website, software, integrations, and services.
Who We Are
This website and the Scale platform are operated by:
Scale for Technology Solutions & Automation
سكيل للحلول التقنية والأوتوميشن
Email: info@getscale.me
Information We Collect
Depending on how you use Scale, we may collect:
Name
Email address
Company name
Phone number
WhatsApp phone number
Business information
Customer conversations processed through connected services
Google account information when you authorize Google integrations
Usage logs, diagnostics, and technical information required to operate the platform
We only collect information necessary to provide the requested services.
How We Use Your Information
We use your information to:
Provide and maintain the Scale platform.
Authenticate users.
Connect with third-party services requested by customers.
Automate customer conversations.
Synchronize data with Google services.
Improve platform reliability and security.
Provide customer support.
Comply with applicable legal obligations.
We do not sell personal information.
Google User Data
Scale only accesses Google user data after the user explicitly grants permission through Google’s OAuth 2.0 authorization process.
Data Accessed
Depending on the integrations enabled by the customer, Scale may access:
Google Calendar events and calendar metadata.
Google Sheets spreadsheets and worksheet data.
Basic Google Account information including email address, profile information, and account identifier necessary for authentication.
Scale only requests the minimum OAuth scopes necessary for the requested functionality.
Data Usage
Google user data is used solely to provide features requested by the customer, including:
Creating, updating, retrieving, and deleting Google Calendar events.
Reading and writing data to Google Sheets connected by the customer.
Authenticating users through Google Sign-In.
Maintaining Google integrations configured by the customer.
Google user data is never used for:
Advertising
Marketing
User profiling
Selling data
AI or machine learning model training
Data Sharing
Scale does not sell, rent, or disclose Google user data to third parties.
Google user data may only be shared when necessary to provide the requested services, including:
Google APIs
Secure cloud hosting infrastructure
Authorized subprocessors required to operate the platform
Such sharing is limited to the minimum amount of information required to provide the requested functionality.
Data Storage & Protection
We protect Google user data using industry-standard security measures, including:
HTTPS/TLS encryption during transmission
Secure encrypted storage where applicable
Access controls restricting access to authorized personnel only
Security monitoring designed to detect unauthorized access
OAuth access and refresh tokens are stored securely and used only to perform actions explicitly authorized by the user.
Data Retention & Deletion
Google user data is retained only as long as necessary to provide the requested services.
Users may disconnect Google integrations at any time.
Customers may request deletion of their stored Google-related data by contacting:
Upon receiving a verified request, Scale will permanently delete applicable customer data within a reasonable period unless retention is required by applicable law.
Google API Services User Data Policy
Scale’s use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.
Information obtained from Google APIs is used only to provide or improve user-facing features explicitly requested by the customer.
Google Workspace APIs are not used to develop, improve, or train generalized artificial intelligence (AI) or machine learning (ML) models.
Third-Party Services
To provide our services, Scale integrates with trusted third-party providers, including:
Google
OpenAI
Meta (WhatsApp)
Twilio
Data is shared only when necessary to provide the services explicitly requested by the customer.
Scale never sells customer data or shares it with third parties for advertising or marketing purposes.
Each third-party provider is responsible for handling data according to its own privacy policy.
Data Protection and Security
Protecting customer information is a core priority at Scale.
Encryption
All communications between users, Scale, and connected services are protected using HTTPS/TLS encryption.
Access Control
Access to customer data is limited to authorized systems and personnel only when necessary to operate, maintain, or support the platform.
Data Minimization
Scale only accesses and processes the minimum amount of information required to provide the requested functionality.
Security Monitoring
We implement reasonable administrative, technical, and organizational safeguards designed to protect customer data against unauthorized access, disclosure, alteration, misuse, or destruction.
Data Retention
Customer data is retained only for as long as necessary to provide the requested services.
Certain information may be retained where required by law or for legitimate security, fraud prevention, or legal compliance purposes.
User Rights
Customers may:
Request access to their stored data.
Request correction of inaccurate information.
Disconnect connected third-party services.
Request deletion of their stored data.
Withdraw previously granted permissions where applicable.
Requests may be submitted to:
Cookies
Scale may use cookies and similar technologies to:
Keep users signed in.
Improve website functionality.
Analyze website usage.
Enhance user experience.
Users may disable cookies through their browser settings, although some features may no longer function correctly.
Children’s Privacy
Scale is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
When material changes are made, the updated version will be published on this page together with the revised Effective Date.
Contact Us
If you have questions about this Privacy Policy, your personal data, or wish to request deletion of your information, please contact:
Scale for Technology Solutions & Automation
سكيل للحلول التقنية والأوتوميشن
Email: info@getscale.me